Contact and support
RedeemID has no support desk or contact form. Questions are answered on GitHub, in public.
Something is broken
Open an issue with the RedeemID version, your WordPress and PHP versions, and the steps that show the problem. Search the open issues first; someone may have reported it.
A question, or an idea
Ask how to set something up, share what you built, or suggest a feature in Discussions. Answers there stay findable for the next person with the same question.
A security problem
Never in a public issue. Report it privately, with the version and the steps that show it. The security page says how.
Sponsorship, services, or being a first store
Email for anything that isn’t public: sponsoring the project, paid setup help, or running RedeemID on your store while it is in early development.
Before you ask
Most setup questions are answered in the documentation, and Troubleshooting covers sign-in that fails or loops, webhooks that are rejected or wait, and access that doesn’t change. The checklist on RedeemID → Overview in wp-admin shows what your own setup is missing.